Delivery Information

We want everyone to have the opportunity to try Clever Soap, so we offer delivery to the UK and over 50 countries worldwide. If you have any questions, feel free to send us a message.

U.K. Delivery

All UK orders are sent via tracked delivery through Royal Mail:

  • £2.49 – Orders under £25 (estimated 2–4 working days)

  • Free – Orders over £25 (estimated 2–4 working days)

Jersey, Guernsey and the Isle of Man are £4.99 (estimated 2–4 working days).

International Delivery

All international orders are sent tracked, with shipping rates and estimated delivery times shown at checkout.

European Union

For EU orders, VAT is calculated at your country's rate and shown at checkout. We are registered under the EU Import One-Stop Shop (IOSS), which means VAT and EU customs duty are paid by us before your parcel arrives, so there is nothing more to pay when your parcel arrives.

United States

For the United States, the applicable import duty is already included in our delivery charge, so there is nothing extra to pay.

Switzerland, Canada & New Zealand

We pay the import VAT and customs duty before your parcel arrives, so there is nothing to pay on delivery.

Rest of World

For all other countries, we are not able to prepay import taxes, so your local customs authority or courier may charge VAT, duty or a handling fee before delivery. It is the customer’s responsibility to check the tracking information provided and to contact their local customs office or courier if needed to arrange payment of any fees. Clever Soap is not responsible for unpaid duty fees.

If duties or taxes are not paid and your order is returned to us, we will refund the value of the items only. Shipping costs are non-refundable.

Problems With Your Order?

Please note that these are estimated delivery times and occasionally deliveries can be delayed by a few days. If you haven't received your order within 7 working days for the U.K., or 15 working days for international orders, please get in touch with us with your order number so we can investigate.

We’re unable to investigate missing or delayed orders reported after 1 month for UK orders or 2 months for international orders, so it’s important to contact us within these timeframes if you experience any issues.