U.K. DELIVERY £1.99, FREE FOR ORDERS OVER £25 | INTERNATIONAL DELIVERY FROM £9.99
F.A.Q
You've got the questions, we've got the answers
General
Which product is right for me?
+
Which product is right for me?
+
On our product page, you can filter by skin type, product type and what each product is suitable for to help you find the right product.
I have sensitive skin, are your products suitable?
+
I have sensitive skin, are your products suitable?
+
Our products are designed to be gentle on the skin, but depending on your skin type, some products may be more suitable than others. Try filtering products on the shopping page to find the right one, and if you have any questions please contact us.
Is Clever Soap vegan-friendly?
+
Is Clever Soap vegan-friendly?
+
Yes, all of our products are vegan-friendly and cruelty-free.
What’s the difference between each product collection?
+
What’s the difference between each product collection?
+
We split all of our products into different 'collections', each with a unique colour based on their key ingredients and purpose.
The GREEN collection contains piroctone olamine and is suitable for seborrheic dermatitis and oily skin.
The BLUE collection contains numerous hydrating ingredients and is suitable for those with dry, sensitive skin.
The ORANGE collection contains salicylic acid and is suitable for acne and oily skin.
The YELLOW collection contains sulphur and is suitable for acne, psoriasis, rosacea and sensitive skin.
Delivery
Does Clever Soap ship internationally?
+
Does Clever Soap ship internationally?
+
Yes we do, we ship all over the globe from as little as £6.99. Just choose your destination country at checkout to see the price, or refer to our delivery information page.
How long does shipping take?
+
How long does shipping take?
+
For U.K. orders, delivery takes 3-5 working days as standard, or 2-3 working days for expedited delivery.
For international orders, delivery takes 5-10 working days.
Can I cancel my order?
+
Can I cancel my order?
+
You can cancel your order before it has been dispatched for a full refund. Just contact us with your order number and let us know.
Do I have to pay import duty and taxes for international delivery?
+
Do I have to pay import duty and taxes for international delivery?
+
Sometimes. Every country has different import fees and different thresholds for when these are charged. When placing an international order, please check first as you may not recieve your parcel without paying the fees.